FAQ’s
What is a Professional Organiser?
The Australasian Professional Organisers Association Inc (AAPO) defines a Professional Organiser as someone who creates customised solutions to help others get organised. They help their clients find balance, restore order and maximise their resources. They provide ideas, information, structure, solutions, tools and systems which increase productivity, reduce stress and lead to more control over individual resources.
What can I expect when I contact Order Matters?
We will ask you some questions and set up an appointment for a complementary 30 minute consultation to physically inspect the area to be organised and determine your needs and expectations of our service. If you decide to go ahead, we book the organising session and you pay a 50% deposit.
When we are working with clients they are our first priority. This means if you can’t get us by phone or email immediately, we will respond within 24 hours (with the exception of weekends).
What happens during an organising session?
In most cases you won’t need to make any special preparations for our visit. Let the fun begin! You can expect a combination of sorting, categorizing, disposing, recycling, filing, storing and sourcing storage or filing products or providers (if needed). An important part of the process is making decisions and we’ll help you through this.
For at least the first session we need you to be available for questions, queries and decision making. You can also join in organising with us, or not. The choice is yours.
Is it safe to let a stranger look through my papers and possessions?
The nature of our service means we come across a lot of sensitive client information. Total discretion and confidentiality is guaranteed and we abide by the AAPO Code of Ethics. Our contract also includes a confidentiality clause and we endeavour to make you as comfortable as possible with the process.
Do I have to buy lots of storage solutions or spend money on other things?
Absolutely not. In most cases you’ll be amazed by what you already have that can be put to better use. Of course if your budget allows and the project requires it, we have a range of fantastic suppliers who can help tailor their solutions to your needs. See our Products page for more information.
Does Order Matters do more than declutter and organise?
Yes. This is our area of speciality, but our services also include project managing for business, coordinating quotes for projects at home and more.
Why does Order Matters require payment on the day of service?
Paying for the balance of our service on the day means you don’t have to remember to do it later. Also, Order Matters is a small business and cash flow is important. We can’t operate effectively with outstanding accounts and prompt payment enables us to keep our prices competitive. You can pay for our services by cash, cheque, Paypal or Electronic Funds Transfer.
Can I claim Professional Organising services on my tax return?
Depending on your circumstances, professional organising services may be tax deductible. Please speak to your Accountant or contact the Australian Tax Office for clarification.
Where does Order Matters offer its services?
Order Matters currently offer services in and around the city of Sydney, Australia. Outer lying areas incur an additional travel allowance. Interstate or overseas contracts can also be negotiated.
Will Order Matters help me on a regular basis?
The goal of our service is to help you become organised and self-sufficient as soon as possible, this is why we implement easy to use systems and teach you how to use them. We do recognise, however, that some clients like regular assistance and this can be accommodated.
